Microsoft MB-280 Exam Dumps

Get All Microsoft Dynamics 365 Customer Experience Analyst Exam Questions with Validated Answers

MB-280 Pack
Vendor: Microsoft
Exam Code: MB-280
Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
Exam Questions: 121
Last Updated: March 24, 2026
Related Certifications: Microsoft Dynamics 365
Exam Tags: Business applications certifications Intermediate Dynamics 365 Sales ProfessionalsDynamics 365 Business Analyst and Functional Consultent
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Free Microsoft MB-280 Exam Actual Questions

Question No. 1

A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. What should you create first?

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Correct Answer: C

In Dynamics 365 Sales, when setting up a unit group, you must first define the base unit. This is the fundamental unit of measurement for a product and serves as the foundation for defining related units within the group.

For the battery manufacturer, defining a base unit (such as a single battery) is necessary before configuring related units for boxes of 12 and cases of 24 boxes, as these will be multiples or related units derived from the base unit.


Question No. 2

A company is using Dynamics 365 Sales to provide quotes to their customers.

Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

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Correct Answer: A

Understanding the Requirement:

The company needs to apply a separate flat rate discount for preferred customers on specific products. This discount varies depending on the customer's country or region.

A Discount List in Dynamics 365 Sales is used to apply specific discounts on products under defined conditions.

Solution - Creating a Discount List:

A Discount List can be tailored to preferred customers and configured to apply discounts based on specific products and customer attributes, such as their country or region.

Using a Discount List ensures flexibility and control over the discount structure, allowing the organization to manage regional variations in pricing for preferred customers.


Steps to Create a Discount List for Preferred Customers:

Navigate to Settings > Product Catalog > Discount Lists.

Create a new Discount List and specify criteria for preferred customers.

Add discount values for the specific products and set conditions based on regions or countries as needed.

Save and publish the Discount List for it to be available for quotes.

By using a Discount List, the company can apply specific discounts to preferred customers while taking into account regional pricing variations, providing a tailored and efficient solution for quote management.

Question No. 3

An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data.

You need to load contacts to Customer Insights - Data using Power Query.

Which is an appropriate action to take when using Power Query to ingest data?

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Correct Answer: C

Correct:

* After you save a Power Query data source, you have to manually trigger the initial refresh process.

* You can add additional tables to the data source using Get Data functionality in the Power Query.

Incorrect:

* After you save a Power Query data source, you have to manually trigger the initial refresh process.

* You can only add additional columns to the dataset in Power Query before the data source is created in Customer Insights - Data.

* You must create a separate Power Query data source for each table you wish to ingest.

Note:

* After you save a Power Query data source, you have to manually trigger the initial refresh process.

For Power BI users, refreshing data typically means importing data from the original data sources into a semantic model, either based on a refresh schedule or on demand. You can perform multiple semantic model refreshes daily, which might be necessary if the underlying source data changes frequently.

* You can add additional tables to the data source using Get Data functionality in the Power Query.

When using Power Query in Dynamics 365 Customer Insights - Data, you have the flexibility to add additional tables to your data source through the Get Data functionality. This allows you to manage multiple tables and sources efficiently within a single Power Query environment.


https://learn.microsoft.com/en-us/power-bi/connect-data/refresh-data

Question No. 4

An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Dat

a. You need to load contacts to Customer Insights - Data using Power Query. Which is an appropriate action to take when using Power Query to ingest data?

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Correct Answer: D

In Dynamics 365 Customer Insights - Data, when using Power Query to ingest data, the Get Data functionality allows users to add multiple tables from various data sources.

This flexibility enables users to enrich the dataset by pulling in additional tables that may be related or necessary for the data unification process.

Power Query in Customer Insights supports creating robust data flows by allowing multiple tables to be added within a single data source setup, providing a comprehensive data modeling environment.


Question No. 5

You are implementing Dynamics 365 Customer Insights - Data as the company's Customer Data Platform. You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.

Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

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Correct Answer: A, C

When determining the primary table in Customer Insights during the unification process, the goal is to choose the table that provides the most robust and accurate customer profile information.

Criterion A is crucial because having complete and reliable customer profile data ensures that the unified profile is accurate and comprehensive.

Criterion C is recommended by Microsoft when using Dynamics 365 data, as the contact table often serves as the primary source of customer information within the Dynamics 365 ecosystem.

While tables with many related tables or common attributes with other tables may provide supplementary information, they do not necessarily constitute the primary source for reliable customer data.


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