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Get All Microsoft Dynamics 365 Field Service Functional Consultant Exam Questions with Validated Answers
| Vendor: | Microsoft |
|---|---|
| Exam Code: | MB-240 |
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Questions: | 217 |
| Last Updated: | January 10, 2026 |
| Related Certifications: | Microsoft Dynamics 365 |
| Exam Tags: | Business applications certifications Intermediate Microsoft Functional Consultant |
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You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
A dispatcher for a restaurant equipment repair company has a requirement for a multi-day, multi-resource booking. They need to schedule specific resources for individual days within the resource's working hours. What should you recommend?
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 field Service to influence bow the schedule assistant displays results for single-day requirements
You need to create a fulfillment preference.
Solution: Add intervals and time groups together always resets intervals when time groups overlap, ensuring a consistent booking sequence.
Does this meet the goal?
Note: This question is part of a series of questions that present the same scenario. Each question in
the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
Your organization is planning to use Microsoft Azure loT Hub to manage the loT devices which monitor the temperature of the cold storage. You need to install the Microsoft Dynamics 365 Connected Field Service solution with Azure loT Hub. Which Azure security role is a prerequisite to the installation?
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