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ISTQB CT-UT Exam Dumps

Get All ISTQB Usability Testing Certification Exam Questions with Validated Answers

CT-UT Pack
Vendor: ISTQB
Exam Code: CT-UT
Exam Name: ISTQB Usability Testing Certification
Exam Questions: 40
Last Updated: November 21, 2025
Related Certifications: ISTQB Usability Testing Certification
Exam Tags: Specialist Level usability testersusability engineersSoftware testers
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Free ISTQB CT-UT Exam Actual Questions

Question No. 1

During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.

What's the correct classification for these kinds of findings?

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Correct Answer: C

A user's spontaneous suggestion for a new feature (a search box on every page) isn't an existing defect or a positive highlight of the current design - it's a ''good idea'' for potential enhancement.


Question No. 2

A company distributes its products over a web shop where users can put items in their shopping cart. After they click on ''checkout'', the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the ''back'' button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.

Which of the following heuristics would best describe this usability issue?

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Correct Answer: A

Preventing users from easily correcting mistakes or backing out of a process violates the ''User control and freedom'' heuristic, which emphasizes that users need clearly marked ''emergency exits'' and the ability to undo or redo actions without penalty.


Question No. 3

What is the System Usability Scale (SUS)?

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Correct Answer: C

The SUS is a standardized questionnaire with ten statements rated by users, yielding a single score that reflects overall perceived usability - widely used for quick benchmarking across systems.


Question No. 4

Usability reviews aim to identify potential usability problems based on certain criteri

a. Which of the following is a reasonable criterion for a usability review?

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Correct Answer: D

Usability reviews are grounded in established guidelines, such as ISO 9241-110 or Nielsen's heuristics, that specify how interfaces should behave to support effectiveness, efficiency, and satisfaction. These standards provide objective criteria against which an expert can judge a design's usability.


Question No. 5

Which of the following is the correct distinction between formative and summative usability evaluation?

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Correct Answer: C

Formative evaluations are conducted during development to identify and fix usability issues as they arise, guiding iterative design improvements. Summative evaluations are performed after a design is stable to measure its overall effectiveness and compare it against benchmarks or requirements.


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