Isaca CGEIT Exam Dumps

This is because SLAs are contractual agreements that specify the expectations, responsibilities, and performance standards for both the service provider and the customer. SLAs can help to define controls that mitigate the risks of outsourcing, such as data security, quality, availability, reliability, compliance, and contingency. SLAs can also help to monitor and measure the performance and value of the outsourced services, as well as to establish mechanisms for reporting, escalation, and resolution of any issues or disputes.

Some of the sources that support this answer are:

1: This source provides a comprehensive guide on how to create a social media governance plan that covers the key elements of a social media policy, compliance management, security and risk mitigation, decision-making and approval workflow, and crisis management. It mentions that SLAs are one of the tools that can help to manage the risks of outsourcing social media activities to third parties.

2: This source discusses the gaps, risks, and opportunities of social media governance in the context of Australian public communication. It suggests that SLAs are one of the best practices for developing and implementing a social media strategy that aligns with the organizational goals and values, as well as the legal and ethical obligations.

3: This source explores the benefits and challenges of outsourcing IT services in the public sector. It emphasizes the importance of SLAs for defining the scope, quality, and cost of the outsourced services, as well as for managing the performance and accountability of the service providers.

4: This source presents a framework for managing IT outsourcing risks based on ISO 31000. It recommends that SLAs should include risk-related clauses that specify the roles and responsibilities of both parties, the risk identification and assessment methods, the risk response and treatment options, and the risk monitoring and reporting mechanisms.

Mapping business processes within a framework is the most effective way to understand the business activities associated with the enterprise's information architecture, as it provides a clear and comprehensive view of how information flows and supports the businessobjectives.Reference:= CGEIT Exam Content Outline, Domain 1, Subtopic C: Information Governance, Task 1: Define and implement information governance processes to ensure alignment with enterprise goals and objectives.

A procurement framework is a set of policies, procedures, and guidelines that govern the acquisition of goods and services from external sources. A procurement framework best facilitates the standardization of IT vendor selection, because it helps to ensure that the IT vendor selection process is consistent, transparent, fair, and efficient. A procurement framework also helps to define the roles and responsibilities, criteria and methods, documentation and reporting, and monitoring and evaluation of the IT vendor selection process. A procurement framework can help to reduce the risks, costs, and complexity of IT vendor selection, and to increase the quality, value, and performance of IT vendors.Reference:=Software Selection, Page 2.

The most important reason for selecting IT key risk indicators (KRIs) is to increase the probability of achieving IT goals. IT KRIs are metrics that show the level of exposure or likelihood of occurrence of IT-related risks that may affect the achievement of IT objectives. By selecting and monitoring IT KRIs, the organization can identify and manage the potential threats and opportunities that may impact the IT performance and value.IT KRIs can also help to trigger corrective or preventive actions, communicate risk information, and support decision-making and improvement processes

Strategy mapping is an advantage of using strategy mapping, as it helps to visualize and communicate how the enterprise can create value by achieving its strategic objectives.Strategy mapping also helps to align the IT goals and activities with the enterprise strategy, and to measure and monitor the IT performance and outcomes123.Reference:= CGEIT Exam Content Outline, Domain 3, Subtopic A: Performance Management, Task 2: Ensure that IT performance measurement supports IT performance management by providing relevant, complete, reliable, timely and consistent information.