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| Vendor: | IFMA |
|---|---|
| Exam Code: | CFM |
| Exam Name: | Certified Facility Manager |
| Exam Questions: | 251 |
| Last Updated: | August 23, 2026 |
| Related Certifications: | IFMA Certifications |
| Exam Tags: | Advanced Level Risk ManagersFacility ManagersIT managers |
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Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?
Cost per square foot calculation:
Building #1: $1,100,000 55,000 sq. ft. = $20 per sq. ft.
Building #2: $1,100,000 50,000 sq. ft. = $22 per sq. ft.
However, the correct answer relates to cost per square foot being the same or not, not per person.
Why not other options?
(A) Building #1 does have a lower cost per sq. ft., but the correct format requires comparing both.
(C) Cost per person is different from cost per sq. ft.
(D) Incorrect since Building #1 has a lower cost per sq. ft.
What is NOT typically included in service level agreements (SLAs)?
According to IFMA's Finance and Business competency, Service Level Agreements (SLAs) define service expectations and performance metrics.
Option D (Request for proposal - RFP) is part of procurement and is not included in SLAs.
Option A (Problem resolution procedures) ensures service consistency.
Option B (Billing or chargeback procedures) clarifies financial responsibilities.
Option C (Definition of services) sets expectations for deliverables.
SLAs focus on performance agreements, responsibilities, and metrics, while RFPs are used for vendor selection before an SLA is created.
What is the FIRST priority when allocating facility management resources?
Criticality is the first priority when allocating facility management resources to ensure business continuity and operational stability. The IFMA Operations and Maintenance competency states that resource allocation should be based on system criticality and impact on core functions.
Option D (Criticality) is correct because resources must first be allocated to the most essential systems (e.g., life safety, security, HVAC).
Option A (Urgency) is important but should be considered within the context of criticality.
Option B (Dollar Value) is a financial consideration but should not dictate priority over critical systems.
Option C (Customer Satisfaction) is important but secondary to operational and safety priorities.
Prioritizing critical systems reduces downtime, maintains compliance, and ensures safety.
What advantages can you gain by capturing and applying lessons learned in a multi-phased project?
Capturing and applying lessons learned is a best practice in project management that improves efficiency, reduces errors, and enhances resource allocation. The IFMA Project Management competency highlights that structured documentation and application of previous experiences lead to cost and time savings.
Option A is correct because documenting lessons ensures continuous improvement and best practice adoption.
Option B (Reusing purchases) is helpful but not always feasible for all project types.
Option C (Only knowing past solutions) ignores the strategic application of lessons learned.
Option D (Managing interpersonal relationships) is beneficial but not the primary advantage.
This approach supports process standardization, reduces errors, and enhances project execution.
What action should you take to address the premature aging of a roofing membrane?
A deteriorating roof system poses risks to the building's structure and operations, requiring proactive replacement planning. The IFMA Operations and Maintenance competency highlights the importance of preventative maintenance and long-term asset planning.
Option A is correct because delaying replacement could lead to costly interior damage, operational disruptions, and safety hazards.
Option B (Filing a warranty claim) is not valid since the warranty expired.
Option C (Extending service life through patching) is a temporary fix that does not prevent further degradation.
Option D (Accepting water infiltration as normal) is unacceptable for facility management standards.
By budgeting for replacement, facility managers ensure building integrity, occupant safety, and cost-effective maintenance.
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