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| Vendor: | IFMA |
|---|---|
| Exam Code: | CFM |
| Exam Name: | Certified Facility Manager |
| Exam Questions: | 251 |
| Last Updated: | January 8, 2026 |
| Related Certifications: | IFMA Certifications |
| Exam Tags: | Advanced Level Risk ManagersFacility ManagersIT managers |
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What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?
The primary reason CMMS implementations fail is user resistance to change. This resistance stems from several factors, including lack of proper training, fear of new technology, and reluctance to deviate from established workflows. Effective CMMS implementation requires not just technological adoption but also a shift in workplace culture, which can be difficult without proper engagement and training programs. Additionally, facility managers must ensure that users understand the benefits of CMMS, such as improved asset tracking, reduced downtime, and streamlined maintenance operations.
A facility manager is on a project team and needs a list of qualified potential contractors. What is the first document that the facility manager should send to the potential contractors?
The Request for Information (RFI) is the first document that a facility manager should send to potential contractors. The IFMA Project Management competency states that before soliciting proposals, facility managers should gather relevant information to determine which vendors or contractors are qualified.
RFI (B) gathers details on a contractor's experience, capabilities, and past projects.
RFP (C) comes later and is only sent to pre-qualified contractors.
Pricing information (A) is premature before determining contractor qualifications.
Letter of Intent (D) is issued after selection, not in the initial phase.
Using an RFI ensures the facility manager only invites capable contractors, improving efficiency and project outcomes.
Your company is evaluating a commercial office building for a new acquisition. What documents are the most important to review during the due diligence process?
Current tenants' leases (Option C) are the most critical documents to review during commercial real estate acquisition.
Why Option C is Correct?
Leases outline revenue streams, obligations, and tenant responsibilities, which directly impact the financial viability of the acquisition.
They indicate lease expiration dates, renewal options, and potential vacancy risks.
IFMA's Real Estate & Property Management Core Competency highlights the importance of lease agreements in evaluating property investments.
Why Other Options Are Incorrect?
Option A (As-built drawings): Important for understanding building layout, but leases are more critical for financial analysis.
Option B (Local building codes): Compliance is important, but lease terms affect revenue and investment decisions more directly.
IFMA Core Competency: Real Estate & Property Management -- Evaluating leases in commercial property transactions.
Source: IFMA Real Estate Investment Guide (IFMA, 2023).
During regular preventive maintenance activities, you notice green algae and scaling on the interior walls of the cooling tower. What action should you take to resolve the concerns?
Testing the cooling tower water and adjusting the frequency of chemical balancing (B) is the correct action, ensuring proper water treatment to prevent biological growth.
Regular monitoring and chemical treatment prevent Legionella and other microbial growth.
Why not other options?
(A) Scraping the walls does not address the root cause.
(C) Conducting a health survey is not an immediate maintenance action.
(D) Draining and flushing with warm water is excessive and not always necessary.
What should be the INITIAL driver when developing a facility management communications plan?
A strategic plan (Option C) serves as the foundation for FM communications by aligning messaging with business objectives.
Why Option C is Correct?
The strategic plan defines the goals, priorities, and key messages that should be communicated.
It ensures FM communication efforts support organizational needs and objectives.
IFMA's Leadership & Strategy Core Competency states that FM professionals must develop communication plans that align with the strategic vision.
Why Other Options Are Incorrect?
Option A (Vision statement): Vision guides long-term goals but does not provide a structured communication approach.
Option B (Email communication): Email is a tool, not the foundation of a communication plan.
IFMA Core Competency: Leadership & Strategy -- Developing effective FM communication strategies.
Source: IFMA Communication Planning Guide (IFMA, 2023).
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