2026 Actual Guidewire ClaimCenter-Business-Analysts Dumps, Updated Exam Questions for Guaranteed Pass

ClaimCenter-Business-Analysts free sample questions and answers

Guidewire ClaimCenter-Business-Analysts practice quiz with correct answers for search indexing.

1. Question 1

   To optimize business process workflow, an insurer has spent a great deal of effort on estimating the amount of effort required to complete various types of work... They are also aware that certain situations may require specialized expertise and want to incorporate this in their decision making.

   All claims and exposures are entered using only the ClaimCenter new claim wizard. Once entered, the work should be automatically distributed fairly to those properly suited, as determined by the company's knowledge of each worker's skill set.

   Which two assignment mechanisms, alone or together, will achieve their goal? (Choose two.)

   ARound-robin
   

   BUser attribute
   

   CFNOL queues
   

   DWeighted workload
   

   ESupervisor assignment
   

   Correct answer: B, D

   To meet the dual requirements of 'specialized expertise' and 'fair distribution based on effort,' the Business Analyst should utilize User Attributes and Weighted Workload assignment rules.

   User Attributes (Option B): This feature handles the 'specialized expertise' requirement. Administrators can tag users with specific attributes (e.g., 'Bilingual,' 'Heavy Equipment Expert,' 'Litigation Specialist'). Assignment rules can then be configured to filter the pool of potential assignees to only those who possess the matching attribute for the specific claim type.

   Weighted Workload (Option D): This feature handles the 'fair distribution' and 'amount of effort' requirement. Unlike Round-robin (which treats all claims as equal), Weighted Workload assigns a 'weight' (effort points) to the claim and tracks the 'load factor' (current capacity) of the user. The system assigns the new work to the user with the lowest relative workload, ensuring that adjusters handling difficult, high-effort claims are not overwhelmed with the same volume as those handling simple claims.

   Why other options are incorrect:

   Round-robin (A): Distributes work purely cyclically (1-2-3-1-2-3) without regard for the user's current workload or the complexity of the claim.

   FNOL Queues (C): This is a 'pull' mechanism where work sits in a bucket until someone grabs it, rather than the 'automatic distribution' (push) requested.

   Supervisor Assignment (E): This is manual, not automatic.

   
   

2. Question 2

   A commercial auto claims group at Succeed Insurance has a large number of overdue activities related to service requests. Reviewing the distribution of these activities across the team, the supervisor sees that one Adjuster on the team owns only one of these activities, while the other Adjusters own five or six.

   To expedite completion of these activities, the Supervisor decides that the Adjuster with one service request activity will handle all of the overdue service activities for the team.

   Which screen can the Supervisor use to most efficiently reassign these service request activities?

   AQueued Activities
   

   BSearch Activities
   

   CDesktop Activities
   

   DTeam tab Activities
   

   Correct answer: D

   The Team Tab is the dedicated workspace in ClaimCenter designed for Supervisors and Managers to oversee the workload and performance of their direct reports (groups).

   Efficiency: From the Team Activities screen, a supervisor can view all activities assigned to users within their group in a single list.

   Functionality: This screen provides built-in filtering (e.g., 'Overdue' or 'Due Today') and bulk processing capabilities. The Supervisor can select multiple activities currently owned by different adjusters (the ones with five or six items), click the Assign button, and reassign them all to the target Adjuster (the one with only one item) in a single action.

   Why it fits: This meets the requirement to 'review the distribution' (viewing the team's load) and 'reassign' efficiently from one central location.

   Why other options are incorrect:

   Queued Activities (A) displays items that are sitting in a queue waiting to be picked up; it does not display activities already owned by individual users.

   Search Activities (B) allows finding activities but is less efficient because it requires setting up complex search criteria to find the specific group's items, whereas the Team tab is pre-filtered to the supervisor's hierarchy.

   Desktop Activities (C) displays the activities assigned to the current user (the Supervisor themselves), not the activities owned by their subordinates.

   Here are the 100% verified answers for Question 14 and Question 15 based on Guidewire ClaimCenter Business Analyst documentation.

   
   

3. Question 3

   To help manage new user setup, Succeed Insurance would like all manager-level employees to be able to add new users to ClaimCenter. Some managers are already assigned the Community Admin role, which has a set of permissions for the administration of the ClaimCenter community model that includes the permission to create new users.

   Where are two places the Business Analyst (BA) can go to view the permissions assigned to manager-level users? (Choose two.)

   AGo to c:\GW10\ClaimCenter\build\dictionary\data\index.html to view the Data Dictionary
   

   BGo to c:\GW10\ClaimCenter\build\dictionary\security\index.html to view the Security Dictionary
   

   CGo to the Administration menu > Users & Security > Users
   

   DGo to the Administration menu > Users & Security > Authority Limits
   

   EGo to the Administration menu > Users & Security > Roles
   

   Correct answer: B, E

   To view the detailed System Permissions (such as usercreate, claimview, etc.) associated with a specific user role (like 'Manager' or 'Community Admin'), a Business Analyst has two primary methods: one within the application UI and one via generated documentation.

   Administration Menu > Users & Security > Roles (Option E): This is the direct User Interface method. By navigating to the Roles page in the Administration tab, the BA can select a specific role (e.g., 'Manager'). The detailed view of that role lists every system permission currently granted to it. This allows the BA to verify if the 'usercreate' permission is present.

   Security Dictionary (Option B): For a comprehensive, searchable, and offline reference, the BA can access the Security Dictionary. This is a set of HTML files generated from the application's configuration (found in the build directory). It provides a complete matrix of all Roles, the Permissions assigned to them, and the Access Profiles configured in the system.

   Why other options are incorrect:

   Data Dictionary (A): This documents the Data Model (Entities and Typelists), not the security configuration.

   Users (C): While this screen lists users and their assigned roles, it does not display the definitions (the specific list of permissions) of those roles.

   Authority Limits (D): This screen manages Financial limits (dollar amounts for reserves/payments), not system access permissions.

   
   

4. Question 4

   When capturing information about a damaged vehicle, Succeed Insurance requires that the total distance driven (miles/km) for the vehicle be captured as well. What is the best practice for a Business Analyst (BA) to determine if ClaimCenter already has a field to capture distance driven?

   ALog in to ClaimCenter and review the Vehicle Incident screen to see if there is a relevant field.
   

   BCheck the full view of the Data Dictionary to see if a relevant field exists on the Vehicle entity.
   

   CReview the Guidewire ClaimCenter Application Guide for information on creating a vehicle incident.
   

   DStart Guidewire Studio, search for a Vehicle Incident screen and review it for a relevant field.
   

   Correct answer: B

   The Data Dictionary is the definitive reference tool for Business Analysts to explore the data model of a Guidewire application.

   Best Practice: To determine if a specific data point (like 'distance driven' or 'odometer reading') exists in the system's schema, the BA should consult the Data Dictionary. This auto-generated documentation lists all entities (such as Vehicle or VehicleIncident) and their associated fields (columns), along with data types and descriptions. This confirms existence even if the field is not currently exposed on the user interface.

   Why Option B is better than A: Checking the UI (Option A) is unreliable because a field may exist in the database but be hidden, disabled, or not placed on the specific screen the BA is viewing.

   Why Option B is better than C: The Application Guide (Option C) describes standard features and workflows but does not provide a granular, technical list of every database column, nor does it reflect any custom schema extensions added by the implementation team.

   Why Option B is better than D: While Guidewire Studio (Option D) is a powerful tool that can verify this, it is primarily a developer environment. For a Business Analyst, the Data Dictionary is the intended, accessible 'Source of Truth' artifact for data modeling questions without requiring IDE access or technical code navigation.

   
   

5. Question 5

   An auto claim is owned by Adjuster1. The Customer Service Representative (CSR) that created the claim owns one follow-up activity on the claim. An Injury Specialist owns an injury exposure on the claim. All these persons are members of Auto Team 1.

   The Team Lead determines that Adjuster1 is overworked and reassigns the claim to Adjuster2, a member of Auto Team 2.

   Which three people now have access to the claim? (Choose three.)

   ASpecial Investigations Unit
   

   BAdjuster1
   

   CCSR
   

   DInjury Specialist
   

   EAdjuster2
   

   FThe Claimant
   

   Correct answer: C, D, E

   250 to 350 words From Exact Extract of Guidewire ClaimCenter Business Analyst documentation:

   In Guidewire ClaimCenter, access to a claim file is determined by Access Control Lists (ACLs), which are dynamically updated based on user roles and ownership. A user is granted access to a claim if they own the claim itself, or if they own a sub-object within that claim, such as an Activity or an Exposure.

   Adjuster2 (Option E): Upon reassignment, Adjuster2 becomes the new Claim Owner. The owner of the claim record always has full view and edit access to the claim.

   CSR (Option C): The CSR retains ownership of a specific Activity (the follow-up task). In the ClaimCenter security model, owning an open activity on a claim grants the user 'view' access to the parent claim so they can perform the necessary work to complete their task. Reassigning the claim header does not automatically reassign the activities owned by other users.

   Injury Specialist (Option D): This user owns an Exposure (a distinct financial sub-record for a specific coverage feature). Similar to activities, owning an exposure grants access to the parent claim. The reassignment of the main claim file from Adjuster1 to Adjuster2 does not strip the Injury Specialist of their ownership of the specific injury exposure.

   Why Adjuster1 loses access: Adjuster1 was the previous owner. Once ownership is transferred to Adjuster2 (who is in a different group, 'Auto Team 2'), Adjuster1 no longer meets the criteria for ownership access. Unless Adjuster1 is explicitly added to the ACL manually or has 'Super User' privileges (not stated), they lose the automatic access rights associated with being the owner.