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| Vendor: | GAQM |
|---|---|
| Exam Code: | CITM-001 |
| Exam Name: | Certified Information Technology Manager Exam |
| Exam Questions: | 80 |
| Last Updated: | January 7, 2026 |
| Related Certifications: | Certified Information Technology Manager |
| Exam Tags: | Professional GAQM Senior System EngineersGAQM IT ManagersGAQM Infrastructure Managers |
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True or False: Step three (3) in undertaking of object-oriented analysis defines the methods.
Step three (3) in undertaking of object-oriented analysis does not define the methods, but rather identifies the states of each object and the events that affect them. Methods are defined in step four (4), which is the object-oriented design phase. Methods are the operations or functions that an object can perform to achieve its objectives or respond to events.Reference:Object-Oriented Analysis and Design | OOAD - GeeksforGeeks,Steps to Analyze and Design Object Oriented System - GeeksforGeeks,OOAD - Object Oriented Analysis - Online Tutorials Library
Knowledge is a strategic resource for many organizations.
Knowledge is a strategic resource for many organizations because it enables them to create value, innovate, and compete in the knowledge economy. Knowledge management is the process of acquiring, creating, sharing, and applying knowledge to achieve organizational goals and objectives. Knowledge strategies are the plans and actions that align the knowledge resources and capabilities of an organization with its intellectual requirements and strategic direction. A knowledge strategy defines how an organization intends to use knowledge as a source of competitive advantage and how it will manage its knowledge assets and processes effectively and efficiently.Reference:
Knowledge Strategies - Cambridge University Press & Assessment1
Strategic knowledge management: theory, practice and future challenges - Emerald Insight2
Managing organizational knowledge as a strategic asset - Emerald Insight3
Restrictions on Internet access and efforts to censor web sites may impede development of global information system.
Restrictions on Internet access and efforts to censor web sites may impede the development of a global information system by limiting the availability, diversity, and quality of information that can be accessed and shared across borders. Such restrictions may also hamper the innovation, collaboration, and communication that are essential for the advancement of technology, science, and society. According to the CITM study guide, a global information system is ''a system that collects, processes, stores, and disseminates information that is relevant to the needs of users in different countries'' (p. 26). The benefits of a global information system include ''improved decision making, enhanced coordination, increased efficiency, reduced costs, and greater customer satisfaction'' (p. 26). However, these benefits can be undermined by various forms of internet censorship, such as:
Manipulating search results to favor certain sources or viewpoints, or to hide or distort information that is unfavorable to the censoring authority.
Blocking access to specific sites or domains that contain information that is deemed illegal, immoral, or politically sensitive by the censoring authority.
Shutting off internet access altogether or imposing bandwidth limitations during times of crisis, protest, or conflict to prevent the dissemination of information that could challenge the status quo or mobilize opposition.
Requiring users to register or obtain licenses to access certain sites or services, or to use encryption or VPNs, which can deter or restrict internet usage and expose users to surveillance or prosecution.
Monitoring, filtering, or deleting online content or communications that are considered harmful, offensive, or subversive by the censoring authority, or imposing self-censorship through legal or social pressure.
These forms of internet censorship can have negative impacts on the development of a global information system, such as:
Reducing the amount and variety of information that is available to users in different countries, which can limit their knowledge, awareness, and understanding of global issues and perspectives.
Lowering the quality and reliability of information that is available to users in different countries, which can impair their ability to make informed and rational decisions, or to verify and challenge the information they receive.
Restricting the opportunities and platforms for users in different countries to exchange and share information, ideas, opinions, and feedback, which can hinder their collaboration, innovation, and creativity.
Violating the rights and freedoms of users in different countries to access and express information, which can undermine their participation, representation, and empowerment in the global society.
CITM Study Guide, Chapter 2: Global Information Systems, pp. 25-32
Internet Censorship in 2024: The Impact of Internet Restrictions1
Internet Censorship 2024: A Global Map of Internet Restrictions2
Internet Censorship: Definition, Types, & How It Can Affect You3
How Countries Censor and Control the Internet4
Which User-Oriented Design technique allows the systems analyst to spend a great deal of time others?
Interviews are a user-oriented design technique that allows the systems analyst to spend a great deal of time with the users, understanding their needs, preferences, expectations, and problems. Interviews can be structured, semi-structured, or unstructured, depending on the level of flexibility and depth required. Interviews can provide rich and detailed insights into the users' context, goals, tasks, and pain points, as well as their feedback and suggestions for improvement. Interviews can also help to establish rapport and trust between the systems analyst and the users, which can facilitate the design process and user acceptance.Reference:User-Centered Design Basics | Usability.gov,User-centered design: Definition, examples, and tips
Limited access to high speed internet may impede the development of global information systems.
Global information systems are information systems that span multiple countries, cultures, and organizations. They enable the sharing of data, knowledge, and resources across borders and regions. However, limited access to high speed internet may impede the development of global information systems, as it affects the quality, speed, reliability, and security of communication and collaboration.According to the International Telecommunication Union (ITU), in 2020, only 51.4% of the world's population had access to the internet, and only 19.1% had fixed broadband subscriptions1. This means that many people and regions are still digitally excluded or underserved, especially in developing countries and rural areas. This digital divide may create challenges and barriers for the design, implementation, and management of global information systems, such as:
Lack of infrastructure and resources: Developing and maintaining global information systems requires adequate and stable infrastructure and resources, such as servers, routers, cables, satellites, power supply, bandwidth, etc.However, many regions lack the necessary infrastructure and resources to support high speed internet access, or face high costs and risks of disruption or damage2. This may limit the availability, performance, and scalability of global information systems, and increase the complexity and cost of their development and maintenance.
Lack of interoperability and standardization: Global information systems need to ensure interoperability and standardization among different systems, platforms, protocols, formats, and languages. However, limited access to high speed internet may hinder the adoption and integration of common standards and technologies, such as cloud computing, web services, APIs, etc.This may result in compatibility issues, data inconsistency, and inefficiency of global information systems, and require more effort and coordination to achieve interoperability and standardization3.
Lack of user participation and satisfaction: Global information systems need to consider the needs, preferences, and expectations of diverse and distributed users and stakeholders. However, limited access to high speed internet may affect the user participation and satisfaction of global information systems, as it may reduce the usability, accessibility, and functionality of the systems, and cause delays, errors, or failures of communication and collaboration. This may lead to user frustration, dissatisfaction, and resistance, and lower the adoption and acceptance of global information systems.
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