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| Vendor: | Exin |
|---|---|
| Exam Code: | ITSM20F.EN |
| Exam Name: | IT Service Management Foundation |
| Exam Questions: | 116 |
| Last Updated: | August 23, 2026 |
| Related Certifications: | ITSM ISO IEC 20000 |
| Exam Tags: | Exin Management IT Test Service ManagerOffice Project Server Expert |
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Which of the following is Problem Management primarily concerned with?
New or changed services need to be accepted before being implemented into the live environment. What shall be done after a new or changed service has been implemented?
A . Correct. This clause is part of the standard.
B . Incorrect. This is part of Plan Service Management (Plan), and not relevant after new or changed services have been implemented.
C . Incorrect. According to the standard a PIR is a necessity. Doing nothing additional is no option.
D . Incorrect. This clause is part of Change Management. And this should already be in place or defined before implementing.
What does the standard explicitly recommend to be implemented with Configuration Management?
Why is it important that reviews are conducted at regular intervals during the Check phase of the Plan-Do-Check-Act (PDCA) methodology?
A . Incorrect. This is a part of implementing the Service Management plan.
B . Incorrect. This is a part of the Service Management plan. During the Check phase it is important to review if the objectives are being achieved.
C . Incorrect. This is a part of Management responsibility.
D . Correct. This is a part of the standard with regard to the Check phase.
When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?
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