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Exin ITSM20F.EN Exam Dumps

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ITSM20F.EN Pack
Vendor: Exin
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation
Exam Questions: 116
Last Updated: October 6, 2026
Related Certifications: ITSM ISO IEC 20000
Exam Tags: Exin Management IT Test Service ManagerOffice Project Server Expert
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Free Exin ITSM20F.EN Exam Actual Questions

Question No. 1

What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?

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Correct Answer: B

A . Incorrect. The ISO/IEC 20000 standard is driven by the business needs of the customer, not the environmental needs of the employees of the organization.

B . Correct. ISO/IEC 20000 is a process-based standard. The service management processes covered in the standard deliver the best possible service to meet a customer's business needs within agreed resource levels.

C . Incorrect. The ISO/IEC 20000 standard focuses on meeting the business needs of the customer via a process-based approach. The social behavior of the organization is not considered.

D . Incorrect. Compliance to the ISO/IEC 20000 standard will ensure that suppliers are effectively managed, however delivering services according to ISO/IEC 20000 does not mean that there are less suppliers to deal with.


Question No. 2

Top management has to provide evidence of its commitment to developing, implementing and improving its Service Management capability within the context of the organization's business and Customers' requirements. What is the best way that management can make this visible?

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Correct Answer: D

A . Incorrect. Outsourcing Change Management is insufficient evidence to show top management commitment.

B . Incorrect. This is not sufficient action to ensure that commitment from top management is visible.

C . Incorrect. Taking part in the planning of new services is insufficient action to ensure that commitment from top management is visible.

D . Correct. Top management can make their commitment visible by showing strong leadership and taking firm actions.


Question No. 3

Which stakeholder will define service level requirements?

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Correct Answer: A

Question No. 4

Who or what should always be informed in case a Release is rejected, delayed or cancelled?

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Correct Answer: B

Question No. 5

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

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Correct Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


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