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Exin ITSM20F.EN Exam Dumps

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ITSM20F.EN Pack
Vendor: Exin
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation
Exam Questions: 116
Last Updated: February 25, 2026
Related Certifications: ITSM ISO IEC 20000
Exam Tags: Exin Management IT Test Service ManagerOffice Project Server Expert
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Free Exin ITSM20F.EN Exam Actual Questions

Question No. 1

Which of the following is used for the assessment of maturity of organizations?

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Correct Answer: A

Question No. 2

What does an IT service definition include?

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Correct Answer: A

Question No. 3

Which of the following statements is true?

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Correct Answer: D

Question No. 4

What does a quality policy aim to define?

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Correct Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


Question No. 5

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

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Correct Answer: A

A . Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.

B . Incorrect. The Change Advisory Board is an important group with a specific function which is not as wide as the management system.

C . Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.

D . Incorrect. The service managers will implement the management system that is the responsibility of the Senior Responsible Owner.


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