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Exin ITSM20F.EN Exam Dumps

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ITSM20F.EN Pack
Vendor: Exin
Exam Code: ITSM20F.EN
Exam Name: IT Service Management Foundation
Exam Questions: 116
Last Updated: September 6, 2025
Related Certifications: ITSM ISO IEC 20000
Exam Tags: Exin Management IT Test Service ManagerOffice Project Server Expert
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Free Exin ITSM20F.EN Exam Actual Questions

Question No. 1

What are the key contents of an IT Service Management system?

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Correct Answer: A

Question No. 2

What is accreditation in the context of ISO/IEC 20000?

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Correct Answer: D

Question No. 3

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

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Correct Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.


Question No. 4

Security controls shall be documented. What will the controls be related to?

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Correct Answer: B

Question No. 5

Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?

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Correct Answer: D

A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.

B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.

C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.

D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.


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