Exin CITM Exam Dumps

Get All EXIN EPI Certified Information Technology Manager Exam Questions with Validated Answers

CITM Pack
Vendor: Exin
Exam Code: CITM
Exam Name: EXIN EPI Certified Information Technology Manager
Exam Questions: 50
Last Updated: October 4, 2026
Related Certifications: EXIN EPI IT Management
Exam Tags: Professional Level Senior IT professionalsteam leaders
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Free Exin CITM Exam Actual Questions

Question No. 1

What is the correct sequence of activities for a risk assessment?

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Correct Answer: C

The correct sequence for a risk assessment, as per ISO 31000 and ISO/IEC 27001, is: Establish context --- identify --- analyse --- evaluate --- treatment (C).

Establish context: Define the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).

Identify: Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.

Analyse: Assess the likelihood and impact of identified risks to determine their severity.

Evaluate: Compare risks against risk criteria to prioritize them for treatment.

Treatment: Implement controls or strategies to mitigate, avoid, transfer, or accept risks.

Option A: Incorrect, as ''monitor and review'' is a post-treatment step, not the starting point.

Option B: Incorrect, as ''communication'' is not a distinct step in risk assessment; it's embedded throughout.

Option D: Incorrect, as it skips ''establish context,'' which is essential for defining the assessment's scope.

This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.


Question No. 2

A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?

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Correct Answer: B

A compensating control is an alternative control implemented when the preferred control cannot be applied due to constraints (e.g., technical, financial, or operational). According to frameworks like COBIT or ISO/IEC 27001, compensating controls provide equivalent or partial risk mitigation when the primary control is infeasible.

Deterrent controls (A) discourage violations, detective controls (C) identify incidents, and corrective controls (D) address issues after they occur. Only compensating control (B) fits the scenario of a second-best alternative due to constraints.


Question No. 3

When selecting a new vendor, continuity needs to be guaranteed as much as possible. At a minimum, which criteria are considered?

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Correct Answer: D

To ensure continuity in vendor selection, the key criteria include head count (vendor's staffing capacity to deliver services), support (availability of ongoing technical and operational support), and financial stability (ensuring the vendor remains viable to provide services long-term). These factors directly impact the vendor's ability to maintain service delivery without interruptions, which is critical for business continuity.

Scope, maintenance, and price (A): Scope and price are important but don't directly ensure continuity; maintenance is a subset of support.

Terms and conditions, maintenance, and terms of engagement (B): These are contractual elements, but they don't fully address operational continuity like staffing or financial stability.

Price, training, and support (C): Training is less critical for continuity compared to staffing capacity or financial health.

According to vendor management frameworks, continuity is ensured by evaluating the vendor's operational capacity and long-term reliability, making head count, support, and financial stability the minimum criteria.


Question No. 4

During the system (application) development project, the customer wants to know how software will be maintained to assure that future functional requirements are incorporated. What type of system maintenance is the customer looking for?

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Correct Answer: B

The customer's focus on incorporating future functional requirements indicates a need for perfective maintenance (B). In application management, perfective maintenance involves enhancing software to add new features or improve functionality to meet evolving business needs, such as adding new modules or capabilities.

Preventive maintenance (A): Focuses on preventing issues by optimizing performance or addressing potential problems, not adding new features.

Corrective maintenance (C): Involves fixing bugs or errors, not incorporating new functionality.

Adaptive maintenance (D): Adapts software to environmental changes (e.g., new operating systems), not specifically for new functional requirements.

Perfective maintenance aligns with the SDLC's maintenance phase, ensuring the software evolves to support future business requirements.


Question No. 5

On behalf of senior management, the Human Resource management department instructs all unit managers to perform appraisal meetings using SMART conditions. Which method is expected to be followed?

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Correct Answer: A

SMART (Specific, Measurable, Achievable, Relevant, Time-bound) is a goal-setting framework commonly associated with Management By Objectives (MBO). MBO involves setting clear, measurable objectives for employees, aligning individual performance with organizational goals. In appraisal meetings, using SMART conditions ensures that performance goals are clearly defined and trackable, which is a hallmark of MBO.

Graphic rating scales (B) involve rating employees on a scale for various traits, not necessarily tied to SMART goals. Ranking (C) and Performance ranking method (D) focus on comparing employees, which doesn't align with SMART's emphasis on individual, objective-based performance evaluation.


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