A user is trying to install a preferred word processor on their work laptop, but the installation fails each time. Which of the following is most likely the cause of this failure?
Correct Answer:
C
The most likely cause of repeated application installation failures on a work-issued laptop is an incorrectly configured Access Control List (ACL). In corporate environments, security policies are designed to limit what standard users can install in order to reduce malware risk, maintain compliance, and ensure system stability. These restrictions are enforced through NTFS permissions, ACLs, and Group Policy settings.
According to the Quentin Docter -- CompTIA A+ Complete Study Guide, ACLs define which users or groups have permission to read, write, modify, or execute files and directories. If a user does not have sufficient permissions to write to protected locations such as C:\Program Files, system folders, or specific registry keys, software installers will fail---even if the installer itself is legitimate and intact.
The Travis Everett & Andrew Hutz -- CompTIA A+ All-in-One Exam Guide explains that many organizations intentionally restrict installation privileges to administrators only. This prevents users from installing unauthorized or potentially harmful software. When ACLs are misconfigured or intentionally restrictive, installation attempts may fail repeatedly without clearly stating that permissions are the root cause.
The Mike Meyers / Mark Soper Lab Manual further clarifies that issues like a full browser cache or slow internet speeds typically affect downloads, not the execution of installers. An unformatted hard drive would prevent the operating system from functioning at all, making it irrelevant in this scenario.
Therefore, the repeated installation failure on a work laptop is best explained by incorrectly configured ACLs, making C the correct answer.
