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| Vendor: | Cisco |
|---|---|
| Exam Code: | 820-605 |
| Exam Name: | Cisco Customer Success Manager |
| Exam Questions: | 149 |
| Last Updated: | November 23, 2025 |
| Related Certifications: | Channel Partner Program, Digital Transformation Specialist |
| Exam Tags: | Specialization Specialist Cisco Customer Success Managers |
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On which two objectives should communication with customer executives focus? (Choose two.)
A Customer Success Manager is creating an adoption campaign for a customer. Where should the campaign focus to identify expand opportunities?
How does the Customer Success Manager identify the product and solutions purchased by a customer?
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
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