CIPS L3M4 Exam Dumps

Get All Team Dynamics and Change Exam Questions with Validated Answers

L3M4 Pack
Vendor: CIPS
Exam Code: L3M4
Exam Name: Team Dynamics and Change
Exam Questions: 90
Last Updated: April 16, 2026
Related Certifications: Level 3 Advanced Certificate in Procurement and Supply Operations
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Free CIPS L3M4 Exam Actual Questions

Question No. 1

Thinking about the PESTEL model, under which heading would ageing society most readily fall?

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Correct Answer: B

Socio-cultural, with the subset being demographic (or indeed for some writers, demographic would form a heading in itself, so STEEPLED)


Question No. 2

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

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Correct Answer: B

Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.

The other terms shown are not relevant.


Question No. 3

Continuous improvement -- making small changes in operations and activities in a never-ending way -- is called in Japanese:

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Correct Answer: D

Kaizen - continuous improvement.

Small changes.

The other answers are essentially unrelated and facetious.


Question No. 4

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.

From the list shown, select the one answer which represents the team leader, rather than the solo leader.

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Correct Answer: C

The correct answer is: 'Encourages diversity, and lets team members be themselves'

All of the other behaviours shown are 'solo leadership' behaviours, and are much more directive or even 'interfering'. In Belbin's view, clearly, people should aspire to be 'team leaders' rather than 'solo leaders'.

It might be that some of the famous leaders historically such as Winston Churchill, Alex Ferguson, John F Kennedy, Laurens van der Post, Eva Peron, were 'solo leaders'. ?


Question No. 5

Thinking of the cultural web, which of the following refers to events or routines which take place, and really matter to the people involved?

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Correct Answer: A

Rituals.

Might be a regular team meeting; or a pub / sports evening with colleagues. Might be a monthly 'em-ployee of the month' award. Something which binds the employee to the organisation - in a nice way, one hopes.

I spent some time in France and marvelled how a colleague or senior person would go round and shake hands with every colleague in the morning - almost a kind of respectful 'thank goodness we survived the night' daily event. I thought how poor the British are not to have that ritual - I still do think that.


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