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| Vendor: | CIPS |
|---|---|
| Exam Code: | L3M4 |
| Exam Name: | Team Dynamics and Change |
| Exam Questions: | 90 |
| Last Updated: | October 4, 2026 |
| Related Certifications: | Level 3 Advanced Certificate in Procurement and Supply Operations |
| Exam Tags: |
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Which two of the following are 'soft' factors, within the framework of the 'McKinsey 7S' model?
Shared values and style.
The other two shown being 'hard' ie more tangible factors.
Nobody said these tests were meant to be easy...
Responsibilities within a procurement function can be split into strategic, tactical or operational. Which of the following would usually be seen as operational? Choose two.
Establishing long-term relationships can be seen as a strategic activity; preparing specifications is tactical work; issuing POs and expediting are normally operational activities.
Which one is not part of Lewin's Force Field Analysis model (overcoming resistance to change)?
The answer to this QUESTION NO : is 'unchange' which is simply made up.
Unfreeze, change, refreeze is the basic Lewin model - the other possible answers to the question.
Easier said than done.
Continuous improvement -- making small changes in operations and activities in a never-ending way -- is called in Japanese:
Kaizen - continuous improvement.
Small changes.
The other answers are essentially unrelated and facetious.
'Using expensive equipment for a task when the same task could be done more simply and cheaper another way. Sometimes called ''using a sledgehammer to crack a nut'' '. Which one of the 'wastes' is being described here?
Excessive processing. One of 'the seven wastes'.
A process night have too long a duration, might be more complex than necessary, might use assets which are over-specified or components which are over-specified.
The other answers given are also examples drawn from the seven wastes.
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