CIMAPRA19-E03-1 Exam Dumps

BCD is a manufacturer of electronic components. Based on researchofits external environment BCD has chosen 'Customer Satisfaction' as one of its Critical Success Factors.In order to operationalise this Critical Success Factor, BCD's management mustassociateandselecta number ofrelevantKey Performance Indicators.

Which THREE of the following Key Performance Indicators would be suitable to usein respect ofCustomer Satisfaction?

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Which of the following isNOTa fundamental principlespecifiedin CIMA'sCode of Ethics?

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In order to implement a knowledge management strategy, an Organization must acquire suitable hardware and software so that knowledge can be stored and communicated. Whichof the following would be appropriate systems to use in a knowledge management strategy?

Select ALL that apply.

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A fresh-food packaging manufacturer has recently changed the design of its packaging in order to reduce the amount of non-recyclable material. Itsimmediate customer, a large fresh-food wholesaler, does not see the need for thisre-designas it believes that it will adversely affect the storage of the fresh food. However, the final customer, a large supermaket chain, has expressed strong interest in the new packaging design, asthe supermarket chainhas strict Corporate Social Responsibility targets to achieve.

Which of the following statements most appropriately describes the situation outlined above, from the perspective of the fresh-food packaging manufacturer?

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CCC is a software design company. The Board of CCC has always openly encouraged partnerships with a wide range of designers and other organizations in its industry in order to continually develop and enhance the services it offers and to utilize the expertise and knowledge of a range of individuals and organizations. CCC's staff have also been highly creative and innovative in the design services they provide. CCC regularly analyses and keeps up to date with changes in the environment in which it operates. CCC operates a sophisticated website to promote its services and keep in touch with its service users.

Which TWO of the following attributes of a change adept organization, as defined by Kanter, has CCC demonstrated? (Choose two.)

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