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AgilePM-Practitioner
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Agile Project Management (AgilePM) Practitioner
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October 29, 2025
Related Certifications:
Agile Project Management
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Free APMG-International AgilePM-Practitioner Exam Actual Questions
Question No. 1
One member of the Customer Services team has been chatting informally to some Sales co-workers. They felt that the Sales process changes are causing more work for Customer Services and that the whole customer experience has now been compromised.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?
A. Do nothing and allow the informal view to circulate, knowing it will eventually be proved wrong.
B. Include the member of Customer Services in the planning of the sales process changes to reduce disruption.
C. Invite Sales staff to help with planning the next phase of internal Sales training for the process changes.
D. Counter the informal views by inviting the Change Manager to explain the changes at the next Sales staff meeting.
E. Revisit the Stakeholder mapping work to ensure that the engagement of parties affected by the Sales changes is accurate.
Comprehensive and Detailed Step-by-Step Explanation:
Context from UniCo Scenario:
The Sales staff at UniCo are resistant to changes related to the company's new strategic focus on mobile applications. The concern raised here involves Customer Services staff feeling overburdened and Sales staff perceiving the changes as impacting customer experience negatively. This type of resistance reflects miscommunication, lack of engagement, and uncertainty---key elements that require addressing.
Analysis of Each Option:
Question No. 2
As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?
A. Prepare presentations to all staff outlining the targets for the new structure.
B. Support line leadership roles on how to include those asking the questions.
C. Ask for the communications from the change teams to include the questions.
D. Define the approach and governance for the Customer Services projects.
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
In a major organizational change like this, active staff involvement is critical to ensure alignment, engagement, and buy-in. Staff members' questions about skill development and project assignments indicate that they are invested in the success of the change but need direction and inclusion. Effective responses should empower leadership to address these concerns while fostering collaboration and clarity.
Analysis of Each Option:
Question No. 3
Which 2 actions should the Team Leader take to implement the new Must
A. Ensure everyone is treated fairly by providing the same information, in the same format, to everyone impacted by this change.
B. Send daily emails to everyone to remind them how important this change is and why they should support it.
C. Distribute the key milestones and target dates for including Selco's mobile technology and approaches into the UniCo operations.
D. Ask Corporate Services to provide guidelines to ensure all written communications are easy to read and navigate.
E. Publish how staff members can raise complaints and suggestions, formally and anonymously if needed.
Comprehensive and Detailed Step-by-Step Explanation
Understanding Transparency in Change Management
Transparency refers to open communication, ensuring that stakeholders are well-informed and have access to relevant information. It promotes trust and reduces resistance to change by making the process visible and understandable.
