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CTSC Pack
Vendor: APICS
Exam Code: CTSC
Exam Name: Certified in Transformation for Supply Chain Exam
Exam Questions: 151
Last Updated: December 15, 2025
Related Certifications: Certified in Transformation for Supply Chain
Exam Tags: Professional Level Supply Chain Professional
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Free APICS CTSC Exam Actual Questions

Question No. 1

When improving its connected customer capability, a company will likely enhance:

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Correct Answer: A

According to the ASCM, the Connected Customer Capability allows companies to augment traditional transactional interactions to achieve effective and integrated customer engagement throughout the customer, product and service life cycles, from acquisition to service1. One of the benefits of this capability is to increase the awareness of the customers about the company's products, services, and value proposition, as well as to generate more leads and referrals1. Awareness is the first stage of the customer journey, where the customer becomes aware of the company and its offerings, and decides whether to engage with the company or not1. By improving the connected customer capability, a company can use various channels and technologies to reach out to potential customers, provide relevant and personalized information, and create a positive impression that attracts and retains customers1. Therefore, awareness is the most likely outcome of enhancing the connected customer capability.


Question No. 2

Which of the following trends is a driver for change in agile operations execution?

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Correct Answer: C

Question No. 3

In a gap analysis, one of the most frequently used approaches in measuring operating income is:

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Correct Answer: B

According to the ASCM CTSC Exam Content Manual, one of the most frequently used approaches in measuring operating income in a gap analysis is the profitability increase. The profitability increase is defined as 'the difference between the current operating income and the potential operating income that could be achieved by implementing the best practices identified in the gap analysis'1. The profitability increase reflects the potential improvement in the organization's financial performance by closing the gaps in its supply chain processes. The profitability increase can be calculated by multiplying the gap percentage by the current operating income1.

1: ASCM CTSC Exam Content Manual, page 15.


Question No. 4

The SCOR level 1 metrics for the performance attribute of Cost are:

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Correct Answer: A

the SCOR level 1 metrics for the performance attribute of Cost are total supply chain management and cost of goods sold (COGS). Cost is defined as 'the costs associated with operating the supply chain, including labor, material, and transportation'2. Total supply chain management cost (TSCM/CO.1.1) is 'the sum of the costs associated with the SCOR Level 2 processes to Plan, Source, Deliver, and Return'2. Cost of goods sold (COGS/CO.1.2) is 'the direct costs attributable to the production of the goods sold by a company'3. These metrics measure the financial efficiency and effectiveness of the supply chain processes and activities14.

1: Supply Chain Operations Reference Model Revision 11 4: SCOR Metrics - scpiteam.com 2: CLL037 DoD Supply Chain Fundamentals - Defense Acquisition University 3: Cost of Goods Sold -- COGS Definition - Investopedia


Question No. 5

The most effective way to communicate the specifics of a planned supply chain transformation includes which of the following activities?

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Correct Answer: B

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According to the ASCM CTSC Exam Content Manual, one of the best practices for communicating a supply chain transformation is to 'use a variety of communication channels and methods to reach different audiences and reinforce key messages'1. This includes holding breakout group sessions with each group involving employees from different departments, as this can help to explain the specifics of the transformation, address any concerns or questions, and foster collaboration and buy-in across the organization23. Distributing one common document by company email, requiring the topic be covered in each department's monthly meeting, or conducting a one-time, all-company meeting with presentations by leadership may not be sufficient or effective to communicate the details and benefits of the transformation, as they may not cater to the different needs and preferences of the stakeholders, or allow for sufficient feedback and engagement23.

1: ASCM CTSC Exam Content Manual, page 14. 2: Supply Chain Communication: 4 Effective Strategies for Better Supplier ... 3: 10 Best Practices For Improving Supply Chain Management - IIENSTITU


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